What happens if I miss a session or if I’m late for my appointment?

If a client misses a session, they will be expected to pay the full rate, as the missed session could have been used by another client and we incur costs for this time. If a client is late, the session will end at the original agreed time. If we are absent for any of our sessions, clients would not be expected to pay and where possible, alternative times will be offered.

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